FAQ's

A. H2O Audio Surge Waterproof Headphones feature sealed, watertight speaker chambers. During initial use, your headphones may sound distorted or operate at very low audio levels due to a vacuum formed in the speaker chamber during air travel or shipment. Volume and sound quality will return to normal once the pressure equalizes. Playing the headset at 90% volume for 30min typically solves this problem. If the problem still occurs, wait 24 hours and test again as the headphones will usually equalize within a short period of time.

If your headphones do not equalize or if you have any questions, please contact H2O Audio Customer Service at 800-708-6080 or support@h2oaudio.com.

A. To determine whether the problem is coming from the headphones or the armband/case you will need to perform the following test.

• 01. Take the rubber SealTight™ Connector boot off the armband/case
• 02. Plug the headphones completely into the headphone jack. You should hear a faint click as the headphones plug into place.
• 03. Test the audio with an mp3 player in the armband/case by gently wiggling the connection while listening to the headphones.

• If the audio is coming out of both speakers:
• Put the SealTight™ Connector boot back on the armband/case. Plug the headphones into the armband/case by rotating the plug as it's inserted in to the jack, this will release any air bubbles or pressure that may have formed inside the SealTight Connector. At this point audio should be coming out of both speakers.
• Nothing is wrong with your headphones or armband/case, just remember to plug your headphones in completely by rotating the plug each time you plug your headphones in.

• If the audio is intermittent:
• There is a problem and you need to continue with the test to determine if it is the headphones or the armband/case.
• 04. Remove the SealTight™ Connector boot and plug a regular set of headphones into the armband/case. Test the audio with a mp3 player in the armband/case by gently wiggling the connection while listening to the headphones.

• If the audio is still intermittent:
• Your armband/case is defective. Please refer to the Return Warranty Policy.

• If the audio is working:
• 05. Take your mp3 player out of the armband/case and plug the H2O Audio Waterproof Headphones directly into the mp3 player. Test the audio by gently wiggling the connection while listening to the headphones. The audio should be intermittent, confirming your headphones are the problem. Please refer to our Return Warranty Policy.

A. Surge Waterproof Headphones are compatible with all H2O Audio Amphibx Waterproof Armbands and all H2O Audio waterproof cases with the exception of those listed below.

• Surge Headphones are NOT compatible with the following H2O Audio cases:
• iSH2 – Waterproof Headset for the iPod shuffle 2nd & 3rd Gen
• iFR – Outdoor Case for the iPhone
• iNR – Outdoor Case for iPod nano (1st/2nd gen)
• SV-iMini - Waterproof Case for the iPod mini
• SV-iP4G - Waterproof Case for the iPod 4Gen
• SV-iP3G - Waterproof Case for the iPod 3Gen
• SV-i700 - Waterproof Case for the iRiver 700 Series

A. Yes. Surge Waterproof Headphones come with five ergonomically designed earplugs that provide an individualized fit to ensure your headphones will stay in place during extreme conditions.

A. Surge Headphones are 100% Waterproof and can be exposed / submerged in water for unlimited time periods. However, if the headphones come out of your ears and fall into the water, simply shake or blow off any surface water that may remain in the earplug. This will help ensure the best sound experience.

A. H2O Audio Surge Waterproof Headphones feature sealed, watertight speaker chambers. Your headphones may sound distorted or operate at very low audio levels due to a vacuum formed in the speaker chamber during air travel or shipment. Volume and sound quality will return to normal once the pressure equalizes. Playing the headset at 90% volume for 30min typically solves this problem. If the problem still occurs, wait 24 hours and test again as the headphones will usually equalize within a short period of time.

If your headphones do not equalize or if you have any questions, please contact H2O Audio Customer Service at 800-708-6080 or support@h2oaudio.com.

A. No. Do not attempt to wear Surge Waterproof Headphones without the earplugs as this may result in injury.

A. To determine whether the problem is coming from the headphones or the armband/case you will need to perform the following test.

• 01. Take the rubber SealTight™ Connector boot off the armband/case
• 02. Plug the headphones completely into the headphone jack. You should hear a faint click as the headphones plug into place.
• 03. Test the audio with an mp3 player in the armband/case by gently wiggling the connection while listening to the headphones.

• If the audio is coming out of both speakers:
• Put the SealTight™ Connector boot back on the armband/case. Plug the headphones into the armband/case by rotating the plug as it's inserted in to the jack, this will release any air bubbles or pressure that may have formed inside the SealTight Connector. At this point audio should be coming out of both speakers.
• Nothing is wrong with your headphones or armband/case, just remember to plug your headphones in completely by rotating the plug each time you plug your headphones in.

• If the audio is intermittent:
• There is a problem and you need to continue with the test to determine if it is the headphones or the armband/case.
• 04. Remove the SealTight™ Connector boot and plug a regular set of headphones into the armband/case. Test the audio with a mp3 player in the armband/case by gently wiggling the connection while listening to the headphones.

• If the audio is still intermittent:
• Your armband/case is defective. Please refer to the Return Warranty Policy.

• If the audio is working:
• 05. Take your mp3 player out of the armband/case and plug the H2O Audio Waterproof Headphones directly into the mp3 player. Test the audio by gently wiggling the connection while listening to the headphones. The audio should be intermittent, confirming your headphones are the problem. Please refer to our Return Warranty Policy.

A. H3/H1 Waterproof Headphones are compatible with all H2O Audio Amphibx Waterproof Armbands and all H2O Audio waterproof cases with the exception of those listed below.

• H3/H1 Headphones are NOT compatible with the following H2O Audio cases:
• iSH2 – Waterproof Headset for the iPod shuffle 2nd & 3rd Gen
• iFR – Outdoor Case for the iPhone
• iNR – Outdoor Case for iPod nano (1st/2nd gen)
• SV-iMini - Waterproof Case for the iPod mini
• SV-iP4G - Waterproof Case for the iPod 4Gen
• SV-iP3G - Waterproof Case for the iPod 3Gen
• SV-i700 - Waterproof Case for the iRiver 700 Series

A. Yes. The adjustable neckband and customizable ear plugs keep the headphones securely on your head during extreme conditions.

A. Yes. H2O Audio H3/H1 Headphones are completely waterproof with or without the ear plugs.

A. Yes. You can purchase replacement earplugs from our online shop. Click here

A. Yes. Follow these steps to make the H2O Audio Waterproof Headphone cord longer.

• 01. Separate the earbuds/ear-clips from the neckband.
• 02. Remove the cord located within the track of the neckband carefully.
• 03. Where the wire splits, there is a block. Remove the clip that holds the block to the neckband.
• 04. Slide the block firmly but carefully down the cable as far as needed.
• 05. Slowly pull the two wires apart and it will stop at the block.

A. To cut down on confusion between the SV Headphones and other H2O Audio Waterproof Headphones, the SV Headphones are not available for purchase though the online H2O Audio Shop.

• Please contact H2O Audio directly at:
• Customer Sales Support:
• T. 858-623-0339
• Free. 1.800.708.6080
• E. sales@h2oaudio.com

A. Please refer to the list below.

Amphibx Waterproof Armband (Large)

• Designed to fit most iPods, MP3 Players, & Phones
• Maximum Width 2.75in / 70mm
• Maximum Height 4.72in / 120mm
• Maximum Depth .86in / 22mm

Amphibx Waterproof Armband (Medium)

• Designed to fit medium iPods, MP3 Players, & Phones
• Maximum Width 2.36in / 60mm
• Maximum Height 3.93in / 100mm
• Maximum Depth .70in / 18mm

A. H2O Audio Amphibx Waterproof Armbands are designed to work optimally with H2O Audio Surge Waterproof Headphones but are compatible with H2O Audio H3/H1 Waterproof Headphones and standard 3.5mm headphones.

A. The Cleartouch window featured on Amphibx Waterproof Armbands enables full operation of touch and click wheel controls found on the front of most mp3 players. The Cleartouch window also allows limited access to push button controls found on the sides and back of a few MP3 players.

A. H2O Audio Amphibx Waterproof Armbands are 100% Waterproof and can be exposed / submerged in water for unlimited time periods.

A. As long as the armband/case is not submerged under water for long periods of time, it should be fine. The longer the armband is submerged under water, the higher the possibility water can enter the armband through the stereo jack. In an incident that the headphones detach from the armband, we suggest getting that connection back together as soon as possible.

A. H2O Audio Amphibx Waterproof Armbands are depth rated to 12ft/3.6m underwater.

A. Yes. Even when submerged, Amphibx Waterproof Armbands will float to the surface in a short amount of time.

A.Please refer to the Amphibx Swim/Paddle Extender Belt manual below, click manual to zoom in.

A. Please refer to our compatibility chart. Click here

A. H2O Audio Waterproof Cases are designed to work with H2O Audio Surge Waterproof Headphones, H2O Audio H3/H1 Waterproof Headphones and standard 3.5mm headphones.

A. H2O Audio Waterproof Cases are 100% Waterproof and can be exposed / submerged in water for unlimited time periods.

A. H2O Audio Waterproof Cases are depth rated to 10ft/3m underwater.

A. As long as the case is not submerged under water for long periods of time, it should be fine. The longer the case is submerged under water, the higher the possibility water can enter the case through the stereo jack. In an incident that the headphones detach from the case, we suggest getting that connection back together as soon as possible.

A. H2O Audio prodcuts can be purchased online at the H2O Audio Shop or at an authorized dealer. Please check our Store locator to find the authorized dealers in your area.

A. We accept Visa, MasterCard, American Express, as well as H2O Audio Gift Certificates. Debit cards are accepted if they have a Visa or MasterCard logo.

A. H2O Audio ships through UPS, who provide several fast and affordable shipping options.

• UPS Ground Shipping
• This is a fast and affordable option for orders delivered to home or business addresses in the Continental United States. Delivery times of 3 to 5 business days depend on location.

• UPS 3-Day, 2-Day and Overnight Shipping
• Fast delivery and complete tractability of your order from the time it leaves the H2O Audio warehouse until it arrives at your front door.

• Shipping available to Hawaii
• Ground, 2-Day, and Overnight shipping

UPS can not ship to PO Box's please use the Store Locator to find a dealer in your area or use an alternate address for shipping. If you have a military APO/FPO address please use aafes.com

A. H2O Audio does its best to ship all orders as quickly as possible. If an order is placed before 1:00pm PST, the order will ship that day. If the order is placed after 1:00pm PST it will be shipped the following business day.

• Please be aware that orders shipped to an address other than the verified billing address may require extra processing time, 1-2 business days for additional security checks.

• H2O Audio can only process and ship orders Monday — Friday, excluding Holidays

H2O Audio does not ship or deliver packages on Saturday, Sunday or holidays. Weekend orders are processed on the following business day. Please take this into account when placing important holiday or special occasion orders.

A. H2O Audio ships orders as quickly as possible, changing or canceling an order after it is placed is not always possible. Please contact H2O Audio immediately at 1.800.708.6080 or 858.623.0339 to see what options are available.

A. In the unfortunate event that some of or all of your order is on backordered or out of stock it will be shipped as soon as the entire order becomes available, unless otherwise noted by the customer.

A. Yes, however H2O Audio has partnered up with distributors around the world to help you place an order and save on shipping. Please check our Store Locator for distributors / dealers in your area. For assistance contact support@h2oaudio.com.
H2O Audio offers a flat shipping rate on all international orders:

• $29.99 - H2O Audio Saver via UPS in 7-10 days
• $49.99 - H2O Audio expedited via UPS in 2-3 days
• (flat rate does NOT include Duty Charges)
• H2O Audio does not ship to APO/FPO address
• International orders can only be shipped to the cardholder's verified billing address.

A.Shipping charges do not include any country specific import duties. Duty rates vary by country. If you need to figure out your local customs duties, taxes, brokerage fees, insurance, etc we suggest contacting your local customs facilities and inquire with them for the total charges of your package.

A. You can always place international orders online at the H2O Audio Shop. Please keep in mind that we are constantly working to get more international distributors / dealers, and we appreciate your patience as we work to open service to your country. Please check our web site for updated countries on our Store Locator.

A. All prices shown on the H2O Audio web site are in U.S. dollars. If you need a conversion to UK pounds (GBP) or any other currencies, please refer to XE.com or a similar web site. Exchange rates change daily, and H2O Audio cannot be responsible for any loss incurred as a result of currency fluctuation.

A. International orders ship complete to save on shipping costs. If for any reason an international customer requests split shipments, a second shipping charge will be applied when the backordered items are available. Please contact support@h2oaudio.com or 1.858.623.0339.

A. H2O Audio has partnered with UPS for delivery to most international addresses. When an order ships, H2O Audio will email you a tracking number, allowing order’s to be tracked to the final destination. However for your convenience and to save you money on shipping we strongly suggest that you check the Store Locator for distributors / dealers in your area.

A. H2O Audio accepts Visa, MasterCard, American Express, as well as H2O Audio Gift Certificates. Debit cards are accepted if they have a Visa or MasterCard logo. International shoppers using a credit or debit card can order online at the H2O Audio Shop or by phone. International orders can only be shipped to the cardholder's verified billing address.

A. Unfortunately, H2O Audio can not cancel an international order that has already been shipped.

A. Before placing an order on the online H2O Audio Shop please be advised that international returns are both expensive and time-consuming. Many customers have had success selling unwanted items to friends, on Ebay or similar sites instead of paying the return shipping costs to the United States. H2O Audio will accept International returns for up to 30 days from the date the order was delivered.

• Customers are responsible for paying postage and insurance on any return package mailed to H2O Audio.

To send an item back, please enclose the H2O Audio invoice that arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance as H2O Audio cannot be responsible for lost return shipments. Please ship your return to the following address:

• H2O Audio
• 11010 Roselle St. Suite 150
• San Diego, CA 92121
• USA

Once we receive your return package, please allow 1-2 weeks for processing. An email notification will be sent when the refund has been processed. A refund will be issued according to the payment method selected for the original order. Shipping fees are non-refundable.