STREAM 3 PRO with PLAYLIST+

With PLAYLIST+, Bluetooth & MP3

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How to & troubleshooting

PLAYLIST+ BENEFITS

The PLAYLIST+ feature marks a significant innovation in the H2O Audio Pro Series, offering an unparalleled audio experience for enthusiasts of all activities, including swimming, trail running, skiing, and more. This feature revolutionizes how you interact with your streaming music, podcasts, and audiobooks, allowing seamless playback anywhere without the need for a connected smartphone.

Key Benefits of PLAYLIST+:

  • Universal Streaming Content Access: With PLAYLIST+, you're not limited to stored files. Record and load content from any streaming app directly to your H2O Audio device, making your favorite playlists, podcasts, and audiobooks readily accessible.
  • True Mobility: Designed for the adventurer, PLAYLIST+ liberates you from carrying a phone. Your streaming content is available in memory mode, facilitating uninterrupted playback both above and below water, in any environment.
  • Ease of Use: Adding content to your device is straightforward—no tangled USB cables, no complex setups. A simple button press begins the loading process, or you can opt for the H2O Audio app for a more intuitive interface to manage extensive playlists.
  • Compatibility: PLAYLIST+ is a standard feature across all Pro Series models, including TRI PRO for triathletes, SnowPro for winter sports enthusiasts, SONAR PRO for advanced audio quality, and STREAM PRO for everyday use.

How PLAYLIST+ Works:

  • Choose Your Content: Start by selecting your desired audio from any streaming application, be it music, podcasts, or audiobooks.
  • Load to Your Device: Utilize the PLAYLIST+ feature to record the streaming content via Bluetooth directly to your H2O Audio Pro Series device. This can be done either through a simple button press on the device, (Option 1) or via the H2O Audio app for a more guided experience, (Option 2).
  •  Enjoy Anywhere: Once your content is loaded, switch to memory mode to play back your audio without needing a phone or Bluetooth connection. Your audio is now ready to accompany you on any adventure, uninterrupted by environmental conditions.

The PLAYLIST+ feature in the H2O Audio Pro Series products ensures your favorite audio content is always at your fingertips, transforming your outdoor activities and workouts with the power of music and spoken word, no matter where your adventures take you.

PLAYLIST+ LOAD AUDIO - MANUALLY

Adding music to your PLAYLIST+ feature on H2O Audio Pro Series devices is straightforward and can be done in two primary ways: directly via Bluetooth or through the H2O Audio App.

Option 1: Direct Loading via Bluetooth

1. Pair Your Device:

  • Ensure your Stream Pro is in Bluetooth mode.
  • On your smartphone, go to Bluetooth settings and pair with the H2O PRO headphones. After the initial pairing, the headphones will automatically reconnect in the future.

 2. Play Your Desired Audio:

  • Open any music app on your phone and start playing the audio you wish to load.
  • Confirm that you can hear the audio through the PRO headphones.

3. Begin Loading:

  • To start recording the audio onto your device, double-click the "+" button on TriPro, SnowPro, and Sonar Pro models.
  • For Stream Pro, double-click the "Shuffle" button.
  • A rapidly blinking LED light indicates that loading is active.

4. Completing the Load:

  • To stop the loading process and save the audio, double-click the "+" or "Shuffle" button again, depending on your device model.
  • The audio is now stored in your device's memory for future playback.
PLAYLIST+ LOAD AUDIO - WITH H2O AUDIO APP

OPTION 2: Using the H2O Audio App

1. Install the H2O Audio App:

  • Download the H2O Audio App from the Apple App Store or Google Play Store.

 2. Connect Your Device:

  • With Bluetooth enabled on your smartphone or watch, power on your Pro Series device and enter Bluetooth mode.
  • Open the H2O Audio App and link your device by clicking the 'Link Your Device' button. Once detected, connect to your headphones.

3. Set Load Time and Start Music:

  • In the app, set the desired duration for recording.
  • Play your music through any app on your phone, ensuring the audio plays through the headphones.

4. Start Loading via App:

  • Navigate to the "Load" page in the app and hit "START." An announcement will confirm "Loading audio," and the LED will blink rapidly.

5. Finalize Loading:

  • After the preset time elapses, loading will cease, and the audio will be saved in the device's memory.
  • Ensure the audio level is set before recording, and maintain the phone's audio playback and proximity to the headphones to avoid interruption.
PLAYLIST+ TIPS
  • Silent Mode Loading: Connect your Stream Pro to a charger during loading for silent mode operation.
  • Audio Management: Keep your phone's audio playing and within range to ensure seamless loading. Incoming calls or stopping the audio may disrupt the process.

Playing Loaded Audio:

  • Access the "LOAD" folder in memory mode on your device to play back your recorded content without needing a Bluetooth connection or phone.

Managing Audio Files:

  • In Memory mode, you can manage audio files through the app. Options include renaming, deleting, moving files, and creating new folders for organization.

For additional support or questions about PLAYLIST+, feel free to reach out to our customer service via chat, email, or phone.

H2O AUDIO APP

Download the App

Available on both the iTunes and Android Store, click the links for direct download of the H2O Audio App. Follow the installation prompts to ensure it’s correctly set up on your smartphone or tablet.

Pair your Tri Pro with a Smartphone or Tablet.

(See BLUETOOTH CONNECTION & PAIRING)

Link the Tri Pro to the App

Open the app and press, “Link Your H2O Device” The app will guide you through the pairing process, establishing a connection that enables direct management of your music and device settings.

DIRECT DOWNLOAD - HOW TO

Required Equipment:

  1. Stream Pro Player
  2. Supplied USB Data and Charging Cable
  3. Computer or Laptop

Ensure that the audio files you intend to download are in one of the supported formats and are free from any digital rights management (DRM) protection. Supported Audio Formats, (MP3, M4A, WMA, FLAC. APE).

1. Connect Your Device:

  • Use the USB cable provided with your Stream Pro Player  to connect it to your computer or laptop.
  • Ensure a secure connection to enable file transfer.

2. Device Recognition:

  • Upon successful connection, your computer should automatically detect the device and display it as an external drive.
  • If the device does not appear automatically, manually check your computer's file manager (for PC users) or Finder (for Mac users).

3. Troubleshooting Connection Issues:

  • If the device is not recognized, verify the connection and try reconnecting. Ensure the cable is properly plugged into both the device and the computer.

4. Locate Music Files:

  • Find the music files you wish to transfer on your computer. These could be in your iTunes library or any other folder where you store audio files.

5. Transfer Music Files:

  • Select the desired audio files and either drag and drop them into your device's folder or copy and paste them directly.
  • Wait for the transfer to complete before disconnecting the device. Ensure all files are fully copied to avoid data loss.

6. Managing Device Content:

  • To remove files from your device, navigate to the device folder, select the unwanted files, and either right-click to delete or drag them to the trash.

7. Safely Disconnecting the Device:

  • Before disconnecting the USB cable, ensure you safely eject the device from your computer to prevent data corruption.

8. Listening to Music:

  • Power on your H2O Audio device, switch to memory mode, and enjoy your music underwater without interruptions.

For optimal performance, regularly update your device firmware and check for new supported formats or features. Enjoy your underwater audio experience with H2O Audio!

TROUBLESHOOTING - USB CONNECTION

If you're experiencing difficulties connecting your H2O Audio device to your computer or laptop, follow these troubleshooting steps to resolve the issue:

1. Restart Your Computer:

  • Occasionally, USB ports can become unresponsive. Restarting your computer can reset these ports and potentially fix the connection issue.

2. Try a Different USB Port:

  • Not all USB ports operate at the same efficiency. If one port doesn't recognize your device, try another.

3. Check the Device Indicator:

  • Upon a successful connection, your H2O Audio device should show a lit LED light indicating it's properly connected.

4. Listen for Confirmation:

  • A successful connection is often accompanied by an audio chime or prompt from your computer, signaling device recognition.

5. Accessing Your Device

  • Your H2O Audio device should appear as an external drive. On Windows PCs, check your File Manager; on Macs, use Finder.

6. Need Further Assistance?

  • If you're still encountering issues, our support team is ready to assist via chat, email, or phone.
PROTECTED VS PURCHASED MUSIC

It's important to understand the distinction between protected and purchased music when downloading files to your H2O Audio device:

  • Accepted File Formats: Your device supports MP3, M4A, WMA, and APE formats. Ensure your music files are in one of these formats and are DRM-free.
  • Subscription-based Services: Music from platforms like Apple Music, Spotify, Amazon Music, iHeartRadio, and Pandora is typically protected with DRM and cannot be directly downloaded to your device, as these services offer access to music rather than ownership.
  • Direct Downloads Only: Your device accepts files that are directly downloaded and unprotected. This ensures compatibility and uninterrupted playback.
TROUBLESHOOTING - iTunes MUSIC TRANSFER

If you're unable to transfer purchased music from iTunes, consider the following:

  • Cloud-based Music: Verify if your music is stored in iCloud rather than on your device. Look for a cloud symbol with a downward arrow next to the track in iTunes.
  • Downloading from iCloud: Click the cloud symbol to download the music file to your computer's hard drive. This step is necessary before transferring music to your H2O Audio device.
  • Transferring Music: Once downloaded, you can drag and drop or copy and paste the music files into your device's memory.
  • Further Assistance: If problems persist, our customer support is available to help via chat, email, or phone.

For any additional questions or support, don't hesitate to contact our customer service. We're here to ensure your H2O Audio experience is seamless and enjoyable.

BLUETOOTH - HOW TO PAIR YOUR DEVICE

Pair your H2O Audio device to a smartphone or smartwatch for direct live streaming of audio content with these simple steps:

1. Enable Bluetooth on Source Device:

  • On your smartphone or smartwatch, navigate to the settings menu.
  • Find the Bluetooth section and ensure Bluetooth is turned on.

2. Power On Your H2O Audio Device:

  • Turn on your H2O Audio device and listen carefully to the audio prompts.
  • By default, the device will start in either Bluetooth (BT) or Memory Mode.

3. Switch to Bluetooth Mode:

  • If your device starts in Memory Mode, switch to Bluetooth Mode.
  • Consult your H2O Audio device's user guide for instructions on toggling to BT mode.

4. Pairing Your Device:

  • For first-time pairing, wait for your H2O Audio Device's name to appear on the Bluetooth screen of your source device.
  • Once it appears, tap on the device name to complete the Bluetooth pairing process.

5. Reconnecting Previously Paired Devices:

  • If your H2O Audio device has been paired with the source device before, it should automatically reconnect.

6. Start Streaming:

  • Play audio content from your preferred app on the source device to start streaming through your H2O Audio device.

7. Disconnecting:

  • To disconnect, you can either turn off your H2O Audio device, disconnect from the Bluetooth settings on your source device, or simply stop the Bluetooth connection directly from your source device.
BLUETOOTH - CONNECTION TROUBLESHOOTING

If you're encountering issues with Bluetooth pairing between your H2O Audio device and your phone or smartwatch, try the following steps:

1. Restart Both Devices:

  • Power off both your source device (smartphone or smartwatch) and the H2O Audio device.
  • After a brief moment, power them back on to reset the Bluetooth connections.

2. Attempt to Re-Pair:

  • Retry the pairing process by putting both devices in pairing mode according to their respective instructions.

3. Need Further Assistance?

  • If the problem persists, our support team is available to help. Please reach out via chat, email, or phone for personalized assistance.
BLUETOOTH LIMITATIONS UNDERWATER

Bluetooth connectivity underwater is subject to specific limitations due to the nature of the technology and its interaction with water:

  • Bluetooth and Water: Bluetooth signals have difficulty penetrating water, which significantly reduces their range when submerged.
  • Limited Range Underwater: When swimming, the effective range of Bluetooth might be just a few inches. This limitation is crucial to consider during lap swimming or similar activities.
  • Optimal Use Cases: While Bluetooth is versatile for many scenarios above water, its connectivity can be compromised underwater if the H2O Audio device or the source device is submerged or placed too far apart.

Successful Streaming Scenarios

Despite the underwater limitations, there are several water-related activities where Bluetooth streaming remains viable:

Anytime you can maintain a Bluetooth direct line of sight within a distance of 30 ft without submerging the (DEVICE) you can live Stream without interruption. Kickboard drills with your head and device out of water, treading water, water aerobics, stand up paddling, kayaking, boating or relaxing in a jacuzzi are all scenarios where you can live stream successfully via Bluetooth without interruption. 

Innovative Solutions from H2O Audio

H2O Audio continuously develops products to enhance your listening experience, even in challenging conditions like underwater:

  • Pro Series with Playlist+: These products allow you to record app-based protected subscription music and download it directly to the device for uninterrupted playback in memory mode underwater.
  • Apple Watch Integration: Select H2O Audio products enable you to download subscription-based content directly to an Apple Watch and playback via Bluetooth underwater without interruption.

For more information on these innovative solutions or to explore our product range, please visit the H2O Audio website or contact our customer service

SOUND & HEADPHONE TROUBLESHOOTING

The Stream 3 is a Dual Mode Player. This means it accepts either our Surge, SX10 or Bone Conduction  Series headphones.

DYNAMIC SPEAKERS

We use our patented waterproofing technology that sometimes requires the speakers to be equalized due to pressure. Think of the speakers as an empty plastic water bottle - and if you take that in an airplane it will deform due to ambient pressure which is different from the pressure inside the bottle. We need to get the bottle to release and pop it back to normal form.

If there is a faint or muffled sound this can be resolved via the  troubleshooting steps below. If there is buzzing crackling or is completely silent this cannot be fixed. In this case, please contact us directly: support@h2oaudio.com.

 

If you are experiencing sound quality issues - there are a few possible scenarios:

  • There is water trapped between the speaker and the earplug. Solution: tap the speakers and try to get the drop of water out. Also gently blowing into the speaker might help. Once the water dries up - it should sound normal. To avoid this during swimming, try different size earplugs and find one that keeps the best seal/fit.
  • The speaker is not completely equalized. Solution: Play loud/full volume music through the speakers and let the music run for a while. This will slowly help equalize the speakers. To expedite, you can gently suck and blow air into the speaker which will reset the membrane.
  • If you remove the blue ear tips and tap the speaker on a firm surface you can release the membrane.
  • Soak the affected speaker in very warm water to break down any residue or build up - repeat steps 1-4.
  • Please test the headphones on a different device to determine if the issue is the source device or the headphones.

BONE CONDUCTION SPEAKERS

  • The  H2O Audio Surge Bone Conduction headphones are only compatible with StreamDM and Stream Pro. If you are experiencing sound issues make sure your player is compatible.
  • The H2O Audio Surge Bone Conduction headphones are NOT compatible with Stream 2.
  • For lack of sound in one channel or distortion check the input jack and make sure the jack is pushed all the way into the player.
  • If either side of your Interval bone conduction speakers is not producing sound please reach out directly via email: support@h2oaudio.com.
RESET

Press and hold the PLAY/PAUSE button for 12 seconds to reset the device.

*Please note: Performing a reset will not erase any downloaded audio from the memory device.

CONTACT

Need Help? We’re Here for You! If you have any questions or need support, our customer service team is eager to assist. We're committed to ensuring your H2O Audio experience is both seamless and enjoyable.

Live Chat:  h2oaudio.com
Email:         support@h2oaudio.com
Call:            858.771.4410

1-Year Warranty

All H2O Audio products are covered by a 1-year warranty from the date of purchase, protecting against manufacturing defects under normal use. For any issues covered by our warranty, please contact our customer support for assistance and resolution.

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