Warranty & Returns

Limited One Year Warranty

Finnovate Group, LLC d/b/a H2O Audio acquired H2O Audio brand from X-1 Audio, Inc. and will only warrant the H2O Audio-branded products sold after September 19th 2015, contained in the original H2O Audio product packaging (collectively the “H2O Products”) against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase by the original end user (the “Warranty Period”). In the event that you discover a defect in materials or workmanship relating to the H2O Products, and you deliver to H2O Audio the defective H2O Products prior to the expiration of the Warranty Period, H2O Audio will, at its sole discretion (a) repair the defect in materials or workmanship at no charge to you, or (b) provide you with replacement H2O Products that are substantially similar to the defective H2O Products, or (c) provide a refund of your purchase price for the H2O Products. If you receive replacement H2O Products, the warranty period for the new H2O Products shall be the longer of (i) ninety (90) days following the date on which the H2O Products are replaced, or (ii) the rest of the Warranty Period, whichever is later. Any H2O Products for which a replacement is sent or for which a refund is offered automatically become the property of H2O Audio. 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) THE ABOVE WARRANTY AND THE ABOVE REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES WHETHER EXPRESS, IMPLIED OR STATUTORY; AND (B) H2O AUDIO EXPRESSLY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY OF DATA AND/OR OUTPUT AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM H2O AUDIO OR ANY H2O AUDIO RETAILER SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY, AND H2O AUDIO’S SOLE AND EXCLUSIVE LIABILITY WITH RESPECT TO ANY WARRANTY CLAIM SHALL BE AS SET FORTH IN THE ABOVE WARRANTY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL H2O AUDIO, ITS EMPLOYEES, OFFICERS OR SHAREHOLDERS, BE RESPONSIBLE OR LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR: (A) BUSINESS INTERRUPTION; (B) LOSS OF BUSINESS, DATA OR INFORMATION, GOODWILL, OPPORTUNITY, PROFITS, REPUTATION, REVENUE, USE OR OTHER MONETARY LOSS; (C) THE REPLACEMENT OF DATA OR EQUIPMENT; (D) FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT; OR (E) BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY) EVEN IF H2O AUDIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED ITS ESSENTIAL PURPOSE. H2O AUDIO’S TOTAL LIABILITY FOR ANY DAMAGES UNDER THIS AGREEMENT AND/OR ANY USE OF ANY H2O AUDIO PRODUCT(S) SHALL NOT EXCEED THE PURCHASE PRICE YOU PAID FOR THE H2O PRODUCTS. THE FOREGOING LIMITATION SHALL NOT APPLY TO CLAIMS ARISING FROM: (I) ANY DEATH OR PERSONAL INJURY, OR (II) ANY STATUTORY LIABILITY FOR ANY INTENTIONAL ACTS AND/OR OMISSIONS OR GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS.

To Obtain Warranty Service: Contact Us

 

Returns

If Purchaser believes that a Product purchased by Purchaser is defective, Purchaser may return the Product within 30 day of the date of purchase. Prior to return of the Product, Purchaser must obtain a RETURN AUTHORIZATION NUMBER by contacting H2O Audio at support@h2oaudio.com

No Product will be processed without a RETURN AUTHORIZATION NUMBER. Purchaser agrees to pack the Product carefully and return it to H2O Audio, freight prepaid, together with an explanatory note and the RETURN AUTHORIZATION NUMBER. The returned Product must be in the original package and free of any defect or damage caused by shipping.  There will be a 15% restocking fee for all opened or damaged packages that are returned.

If H2O Audio finds that the Product is defective and that the Product was returned within 30 days of purchase, H2O Audio shall, at its sole option, either refund the purchase price, repair the defect, or replace the Product. In the event of repair or replacement, H2O Audio will pay return costs for ground shipping. If H2O Audio reasonably determines that the Product is not defective or was not returned within 30 days of purchase, H2O Audio will contact Purchaser and will arrange for reshipment to Purchaser at Purchaser’s cost, plus a handling fee equal to 15% of the Product purchase price. If Purchaser declines to pre-pay such shipping and handling costs, H2O Audio shall be under no obligation to return such non-defective Product.

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