TRI 2 PRO MULTI-SPORT

The PLAYLIST+ feature marks a significant innovation in the H2O Audio Pro Series, offering an unparalleled audio experience for enthusiasts of all activities, including swimming, trail running, skiing, and more. This feature revolutionizes how you interact with your streaming music, podcasts, and audiobooks, allowing seamless playback anywhere without the need for a connected smartphone.

Key Benefits of PLAYLIST+:

• Universal Streaming Content Access: With PLAYLIST+, you're not limited to stored files. Record and load content from any streaming app directly to your H2O Audio device, making your favorite playlists, podcasts, and audiobooks readily accessible.
• True Mobility: Designed for the adventurer, PLAYLIST+ liberates you from carrying a phone. Your streaming content is available in memory mode, facilitating uninterrupted playback both above and below water, in any environment.
• Ease of Use: Adding content to your device is straightforward—no tangled USB cables, no complex setups. A simple button press begins the loading process, or you can opt for the H2O Audio PRO app for a more intuitive interface to manage extensive playlists.
• Compatibility: PLAYLIST+ is a standard feature across all Pro Series models, including TRI 2 PRO for triathletes, SONAR 2 PRO for advanced audio quality, and STREAM 3 PRO for everyday use.

How PLAYLIST+ Works:

• Choose Your Content: Start by selecting your desired audio from any streaming application, be it music, podcasts, or audiobooks.
• Load to Your Device: Utilize the PLAYLIST+ feature to record the streaming content via Bluetooth directly to your H2O Audio Pro Series device. This can be done either through a simple button press on the device, (Option 1) or via the H2O Audio app for a more guided experience, (Option 2).
•  Enjoy Anywhere: Once your content is loaded, switch to memory mode to play back your audio without needing a phone or Bluetooth connection. Your audio is now ready to accompany you on any adventure, uninterrupted by environmental conditions.

The PLAYLIST+ feature in the H2O Audio Pro Series products ensures your favorite audio content is always at your fingertips, transforming your outdoor activities and workouts with the power of music and spoken word, no matter where your adventures take you.

Adding music to your PLAYLIST+ feature on H2O Audio Pro Series devices is straightforward and can be done in two primary ways: directly via Bluetooth or through the H2O Audio PRO App.

Option 1: Direct Loading via Bluetooth

1. Pair Your Device:

• Ensure your Pro Series headphones are in Bluetooth mode. To switch modes, do a very fast double click on the middle/power button.
• On your smartphone, go to Bluetooth settings and pair with the H2O TRI 2 PRO headphones. If you see H2O TRI 2 PRO ble, also tap this. After the initial pairing, the headphones will automatically reconnect in the future.

2. Play Your Desired Audio:

• Open any music app on your phone and start playing the audio you wish to load.
• Confirm that you can hear the audio through the PRO headphones.

3. Begin Loading:

• To start recording the audio onto your device, double-click the "+" button on TriPro, SnowPro, and Sonar Pro models.
• For Stream Pro, double-click the "Shuffle" button.
• A rapidly blinking LED light indicates that loading is active.

4. Completing the Load:

• To stop the loading process and save the audio, double-click the "+" or "Shuffle" button again, depending on your device model.
• The audio is now stored in your device's memory for future playback.

OPTION 2: Using the H2O Audio PRO App

1. Install the H2O Audio PRO App:

• Download the H2O Audio PRO App from the Apple App Store or Google Play Store.

 2. Connect Your Device:

• With Bluetooth enabled on your smartphone or watch, power on your Pro Series device and enter Bluetooth mode.
• Open the H2O Audio App and link your device by clicking the 'Link Your Device' button. Once detected, connect to your headphones.

3. Set Load Time and Start Music:

• In the app, set the desired duration for recording.
• Play your music through any app on your phone, ensuring the audio plays through the headphones.

4. Start Loading via App:

Navigate to the "Load" page in the app and hit "START." An announcement will confirm "Loading audio to your headphones," and the LED will blink rapidly.

5. Finalize Loading:

• After the preset time elapses, loading will cease, and the audio will be saved in the device's memory.
• Ensure the audio level is set before recording, and maintain the phone's audio playback and proximity to the headphones to avoid interruption.

• Please Remember that Recording/Loading is on Bluetooth Mode Paired to One Source Device.
  
• Pairing: You can only use/Pair/Connect One Source Device to the Pro headphone. It won't work if you pair/connect it to 2 devices at the same time. So if you'll use your Phone, turn Off Bluetooth on other devices. You can't use your phone for anything, it will not record. Put your Phone on Airplane Mode.
  
• Bluetooth: Turn OFF Bluetooth from all other devices like iPad, smartwatch, computer/laptop that Bluetooth is on because the Bluetooth signal interferes with the recording. You can also go to a room far from the other devices where it'll only be the Headphones and Source inside. Please also make sure that your Phone's time out screen is OFF, because if it's out or on sleep mode or timed out or if you get a call/text/email/chat, recording will stop. Put Airplay on Never if that's an iPhone.
  If you'll use a laptop/computer, same tips. Turn Off Bluetooth from the Phone, iPad etc. Turn Off your computer's sleep mode, timeout/screensaver.
  If you'll use your iPad, same tips. Turn Off Bluetooth from the laptop/computer, Phone etc. Turn Off your iPad's sleep mode, timeout/screensaver.
  
• Silent Mode Recording/Loading: Pair your PRO headphone to either your laptop or iPad or Phone (Only One Please), Play your songs/content from your laptop/iPad/Phone, Listen to the PRO Headphone if it’s playing the songs from the source device (phone etc) Do a Fast Double Click on the + Button, Listen to the lady and it'll say 'Loading Audio to your Headphones”. When you want to stop recording, just press the + button twice again. Connect the USB data/charging cable of your PRO Headphone to charge so it'll continuously charge. The red light should flash, indicating it's recording even if you can't hear the content playing. Make sure you’re hearing the audio you want to record Before plugging the headphone to charge as you won’t hear it anymore once you plug in to charge. It’s recording silently while charging.
  

Playing Loaded Audio:

• Access the "LOAD" folder in memory mode on your device to play back your recorded content without needing a Bluetooth connection or phone.

Managing Audio Files:

• In Memory mode, you can manage audio files through the app. Options include renaming, deleting, moving files, and creating new folders for organization.

For additional support or questions about PLAYLIST+, feel free to reach out to our customer service via chat, email, or phone.

Download the App

Available on both the iTunes and Android Store, Scan the QR codes below for direct download of the H2O Audio PRO App. Follow the installation prompts to ensure it’s correctly set up on your smartphone or tablet.

Pair your Tri 2 Pro with a Smartphone or Tablet.

(See BLUETOOTH CONNECTION & PAIRING)

Link the Tri 2 Pro to the App

Open the app and press, “Link Your H2O Device” The app will guide you through the pairing process, establishing a connection that enables direct management of your music and device settings.

PLAYLIST+ Simplified Audio Loading & Management:

• PLAYLIST+ Bluetooth Audio Loading: Load audio files directly from your smartphone or tablet to your Tri Pro via the app. This app simplifies the process of adding new music to your collection, ensuring you're always equipped with music that motivates and moves you.
• Offline Playback: With PLAYLIST+, prepare your device for offline play. This means your carefully curated playlists are available anytime, anywhere, without the need for an active Bluetooth connection. It’s perfect for environments where connectivity is limited, such as swimming pools or remote outdoor locations.

Comprehensive Music Management:

• Direct Music Control: With your device connected, dive into the app’s features. Start by organizing your music library, creating new playlists, and exploring the settings to personalize your audio experience. This includes renaming audio files for easy identification, creating and organizing your music into folders for quick access, and crafting the perfect playlists to match your mood or activity.

IMPORTANT NOTE: There should not be folders Within folders or subfolders, otherwise, the music/audio will not play on all folders/drive. There should also be at least One music/audio file in the root drive - meaning outside all the folders. Please also Note that the Loaded Music Folder/Load Folder is the default folder and needs to have music/audio in it so please don’t delete All the music/audio in it.

Please also remember, we came up with the PROseries with the Playlist+/Recording feature because most of our customers listen to their jam from the Subscription Based services like Pandora, Spotify, Apple Music, Audible, Youtube, iHeart, Deezer, Tidal ETC that can't be downloaded from a computer/laptop, to any headphone using its USB, or direct downloading, because of its Copyright Laws/DRM Protection/Digital Rights. It will Not play. It will only work on Bluetooth on Land, however, Bluetooth doesn't work on water so those subscription based services need to be Recorded and Saved to the Headphone/Player so you can swim on Memory mode and swim without any hitch. All recordings are already on MP3 Format that you can save to your computer/laptop so you'll have copies and won't record the same content/songs.

If you’re having issues with the H2O Audio PRO app, you might not have the new firmware for it so please Uninstall/Delete first from the source device, and Install again After a couple of minutes of uninstalling/deleting it.

Device Information, Battery and Memory Level & Software Updates:

• Battery:  Check the current battery level.
• Memory: Check the available memory.
• Software Updates: Whenever a software update is available, the app will notify you, ensuring your device remains up-to-date with the latest enhancements. The update process is straightforward, with step-by-step guidance provided within the app to facilitate a smooth upgrade.

Required Equipment:

1. H2O Audio Device
2. Supplied USB Data and Charging Cable
3. Computer or Laptop

Ensure that the audio files you intend to download are in one of the supported formats and are free from any digital rights management (DRM) protection. Supported Audio Formats, (MP3, M4A, WMA, FLAC. APE).

1. Connect Your Device:

• Use the USB charging/data cable provided with your H2O Audio device to connect it to your computer or laptop.
• Ensure a secure connection to enable file transfer. Please make sure that the pins/magnets are totally engaged to the Contact Points on the headphone
  

2. Device Recognition:

• Upon successful connection, your computer should automatically detect the device and display it as an external drive.
• If the device does not appear automatically, manually check your computer's file manager (for PC users) or Finder (for Mac users).

3. Troubleshooting Connection Issues:

• If the device is not recognized, verify the connection and try reconnecting. Ensure the cable is properly plugged into both the device and the computer.

4. Locate Music Files:

• Find the music files you wish to transfer on your computer. These could be in your iTunes library or any other folder where you store audio files.

5. Transfer Music Files:

• Select the desired audio files and either drag and drop them into your device's folder or copy and paste them directly.
• Wait for the transfer to complete before disconnecting the device. Ensure all files are fully copied to avoid data loss.

6. Managing Device Content:

• To remove files from your device, navigate to the device folder, select the unwanted files, and either right-click to delete or drag them to the trash. Then empty the Trash.

7. Safely Disconnecting the Device:

• Before disconnecting the USB cable, ensure you safely eject the device from your computer to prevent data corruption.

8. Listening to Music:

• Power on your H2O Audio device, switch to memory mode, and enjoy your music underwater without interruptions.

For optimal performance, regularly update your device firmware and check for new supported formats or features. Enjoy your underwater audio experience with H2O Audio!

If you're experiencing difficulties connecting your H2O Audio device to your computer or laptop, follow these troubleshooting steps to resolve the issue:

1. Restart Your Computer:

• Occasionally, USB ports can become unresponsive. Restarting your computer can reset these ports and potentially fix the connection issue.

2. Try a Different USB Port:

• Not all USB ports operate at the same efficiency. If one port doesn't recognize your device, try another.

3. Check the Device Indicator:

• Upon a successful connection, your H2O Audio device should show a lit LED light indicating it's properly connected.

4. Listen for Confirmation:

• A successful connection is often accompanied by an audio chime or prompt from your computer, signaling device recognition.

5. Accessing Your Device

• Your H2O Audio device should appear as an external drive. On Windows PCs, check your File Manager; on Macs, use Finder.

6. Need Further Assistance?

• If you're still encountering issues, our support team is ready to assist via chat, email, or phone.
  
• Charging Issues or Not Being Recognized by computer/laptops: Please check on the pins/magnets if nothing's bent/buried/recessed. Clean the Contact Points with alcohol and cloth/wipes because if there's corrosion/dirt or tear on it, it won't charge or won’t be recognized by any laptop/computer.

It's important to understand the distinction between protected and purchased music when downloading files to your H2O Audio device:

• Accepted File Formats: Your device supports MP3, M4A, WMA, and APE formats. Ensure your music files are in one of these formats and are DRM-free.
• Subscription-based Services: Music from platforms like Apple Music, Spotify, Amazon Music, iHeartRadio, Pandora Etc is typically protected with DRM and cannot be directly downloaded to your device using the USB, as these services offer access to music rather than ownership.
• Direct Downloads Only: Your device accepts files that are directly downloaded and unprotected. This ensures compatibility and uninterrupted playback.

If you're unable to transfer purchased music from iTunes, consider the following:

• Cloud-based Music: Verify if your music is stored in iCloud rather than on your device. Look for a cloud symbol with a downward arrow next to the track in iTunes.
• Downloading from iCloud: Click the cloud symbol to download the music file to your computer's hard drive. This step is necessary before transferring music to your H2O Audio device.
• Transferring Music: Once downloaded, you can drag and drop or copy and paste the music files into your device's memory.
• Further Assistance: If problems persist, our customer support is available to help via chat, email, or phone.

For any additional questions or support, don't hesitate to contact our customer service. We're here to ensure your H2O Audio experience is seamless and enjoyable.

Pair your H2O Audio device to a smartphone or smartwatch for direct live streaming of audio content with these simple steps:

1. Enable Bluetooth on Source Device:

• On your smartphone or smartwatch, navigate to the settings menu.
• Find the Bluetooth section and ensure Bluetooth is turned on.

2. Power On Your H2O Audio Device:

• Turn on your H2O Audio device and listen carefully to the audio prompts.
• By default, the device will start in either Bluetooth (BT) or Memory Mode.

3. Switch to Bluetooth Mode:

• If your device starts in Memory Mode, switch to Bluetooth Mode.
• Consult your H2O Audio device's user guide for instructions on toggling to BT mode.

4. Pairing Your Device:

• For first-time pairing, wait for your H2O Audio Device's name to appear on the Bluetooth screen of your source device.
• Once it appears, tap on the device name to complete the Bluetooth pairing process.

5. Reconnecting Previously Paired Devices:

• If your H2O Audio device has been paired with the source device before, it should automatically reconnect.

6. Start Streaming:

• Play audio content from your preferred app on the source device to start streaming through your H2O Audio device.

7. Disconnecting:

• To disconnect, you can either turn off your H2O Audio device, disconnect from the Bluetooth settings on your source device, or simply stop the Bluetooth connection directly from your source device.

If you're encountering issues with Bluetooth pairing between your H2O Audio device and your phone or smartwatch, try the following steps:

1. Restart Both Devices:

• Power off both your source device (smartphone or smartwatch) and the H2O Audio device.
• After a brief moment, power them back on to reset the Bluetooth connections.

2. Attempt to Re-Pair:

• Retry the pairing process by putting both devices in pairing mode according to their respective instructions.

If you’re having issues, Please Unpair/Forget the Headphone first from your Phone’s Bluetooth Settings or Source Device then restart your Phone, reset the headphone and pair/connect again.

3. Need Further Assistance?

• If the problem persists, our support team is available to help. Please reach out via chat, email, or phone for personalized assistance.

Bluetooth connectivity underwater is subject to specific limitations due to the nature of the technology and its interaction with water:

• Bluetooth and Water: Bluetooth signals have difficulty penetrating water, which significantly reduces their range when submerged.
• Limited Range Underwater: When swimming, the effective range of Bluetooth might be just a few inches. This limitation is crucial to consider during lap swimming or similar activities.
• Optimal Use Cases: While Bluetooth is versatile for many scenarios above water, its connectivity can be compromised underwater if the H2O Audio device or the source device is submerged or placed too far apart.

Successful Streaming Scenarios

Despite the underwater limitations, there are several water-related activities where Bluetooth streaming remains viable:

Anytime you can maintain a Bluetooth direct line of sight within a distance of 30 ft without submerging the (DEVICE) you can live Stream without interruption. Kickboard drills with your head and device out of water, treading water, water aerobics, stand up paddling, kayaking, boating or relaxing in a jacuzzi are all scenarios where you can live stream successfully via Bluetooth without interruption.

Innovative Solutions from H2O Audio

H2O Audio continuously develops products to enhance your listening experience, even in challenging conditions like underwater:

• Pro Series with Playlist+: These products allow you to record app-based protected subscription music and download it directly to the device for uninterrupted playback in memory mode underwater.
• Apple Watch Integration: Select H2O Audio products enable you to download subscription-based content directly to an Apple Watch and playback via Bluetooth underwater without interruption.

For more information on these innovative solutions or to explore our product range, please visit the H2O Audio website or contact our customer service.

The TRI 2 PRO has 2 Resetting options, depending on the scenario:

A regular reset for skipping, glitching, Bluetooth pairing etc : Press and Hold the Power/Middle button for 20-30 seconds. Keep Holding it down for 20 secs, even if it turns on/off/red/green/blue Please Ignore and keep holding down up til at least the 20 secs mark. Then release, turn it Off immediately if it came on, let it rest for at least 10 mins. After some time, turn it On and check please.

The lady/voice indicator will not say a reset was done when you turn it back on. It's not configured for that message. It's an Internal reset that usually fixes it.

For issues like stuck on green/blue/red light or only one side is sounding off, charging etc, and the Middle button reset didn’t fix the issue, please do the + Plus Button reset instead. However, please don’t do this reset Immediately After doing the Middle button reset, please give the Headphone some time to rest first :

Press and Hold the + Plus Button for 20-30 secs. Keep holding the + Plus button down for at least 20secs. Then let it be OFF, let it rest for 10 mins. Letting it rest is important after resetting. Turn on after and check. It’s the + Plus Button to Hold Down Not the Middle button please.

*Please note: Performing a reset will not erase any downloaded audio from the memory device.

Need Help? We’re Here for You! If you have any questions or need support, our customer service team is eager to assist. We're committed to ensuring your H2O Audio experience is both seamless and enjoyable.

Live Chat:  h2oaudio.com
Email:         support@h2oaudio.com
Call:            858.771.4410 Leave a voicemail and we’ll call back. Customer Service is available from 9-5pm PST Mon-Fri.

1-Year Warranty

All H2O Audio products are covered by a 1-year warranty from the date of purchase, protecting against manufacturing defects under normal use. For any issues covered by our warranty, please contact our customer support for assistance and resolution.

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